Downtimes are turned into operating hours – quickly and comprehensively

Market success very often depends on the quality of the after-care service provided to existing customers.

Shorter downtimes: With convincing logistic solutions, Polysys assures that downtimes are converted back into operational hours as quickly as possible. Our warehouses are located close to our customers, throughout the whole of Switzerland.

Delivery to the technicians around the clock: Polysys ensures that parts are readily available, and also completes critical and urgent orders quickly and reliably. Returned goods are categorised and processed with equal efficiency.

Service logistics – fast, precise, 24 hours a day:

  • Call management
    • A single point of contact with different languages
    • Monitoring of the orders and components throughout the process
    • Allocation of the correct form of transport with regard to time, costs and quality
    • Handling of special orders
    • Escalations, reporting
    • Import and export management
  • Stand-by/Call out service 24×7×365
  • Warehouse management
    • Inventory management, partial and full inventories
    • National central warehouse
    • Strategic external warehouses with the most important spare parts close to your customers’ locations. Pick-up or delivery by express courier
    • PUDOs, Pick-up and Drop-Off points: locations available to technicians throughout Switzerland for the pick-up and return of components
  • Transport management
    • Express courier > same day
    • In-Night > up to the following morning before 7:00 a.m.
    • Express > up to the following morning before 9:00 a.m.
    • Normal > up to the end of the next working day
    • Swap Service > Replacement of parts, component and units with trained drivers
  • Returned parts management
    • Central collection facility with categorisation of the parts
    • Further processing according to customer specifications
      • Good parts booked into the warehouse
      • Defective parts sent for repair to the national or international repair facilities
      • Local recycling
    • Handling of guarantee claims with your suppliers.